Workspace settings

Workspace settings

Workspace settings control global defaults for your entire team.

General settings

Setting	Description
Workspace name	Displayed in the widget header and emails
Timezone	Used for analytics, business-hours automations, and timestamps
Language	Default language for system messages
Logo	Shown in the widget and email templates

To update: go to Settings → Workspace → General.

Business hours

Define when your team is available. Automations and SLA timers respect your business hours - time outside these hours is excluded from response-time calculations.

1. Go to Settings → Workspace → Business hours.
2. Toggle each day on/off and set the open/close times.
3. Select your timezone (same as Workspace timezone by default).
4. Save.

Notification preferences

Each agent controls their own notifications from Settings → Notifications:

• Browser notifications - desktop alerts when a new message arrives
• Email notifications - daily or real-time email summaries
• Slack notifications - requires Slack integration

Deleting the workspace

Workspace deletion is permanent and cannot be undone. Only the Owner can delete a workspace. Go to Settings → Workspace → Danger zone.