Settings & Billing
Notifications
Manage in-app, email, and browser push notifications for conversations and mentions.
Notifications
Winora notifies you when important things happen — new conversations, assignments, @mentions, and SLA alerts.
Notification types
| Event | Channel |
|---|---|
| New conversation assigned to you | In-app + Email + Push |
| @mention in an internal note | In-app + Email + Push |
| New message from a contact (assigned conv.) | In-app + Push |
| SLA breach warning (30 min before) | |
| New support reply | In-app |
Managing notifications
Go to Notifications (/notifications) to see your notification feed. Use the Clear all button to dismiss all at once.
The bell icon in the Topbar shows a count of unread notifications. Click it to see the latest 8 without leaving your current page.
Email notification preferences
Go to Profile → Notifications to toggle email notifications on or off.
Browser push notifications
Go to Profile → Notifications → Enable push notifications. Your browser will ask for permission. Once granted, Winora sends push notifications even when the tab is not open.
Sound alerts
Winora plays a soft sound for new conversations and new messages. These use the Web Audio API and require no setup — they play automatically when the tab is active.