Saved Replies

Saved Replies

Saved replies are reusable message templates your team can insert into any conversation with a single click or a slash command.

Creating a saved reply

1. Go to Tools → Saved Replies in the sidebar.
2. Click New saved reply.
3. Enter a name (short identifier, e.g. "Refund policy") and the body (the full reply text).
4. Save.

Using saved replies in a conversation

Slash command (fastest): Type / in the reply box. A popover appears showing matching saved replies. Use arrow keys to navigate and Enter to insert.

Toolbar button: Click the saved replies icon in the reply toolbar to browse and insert.

Editing and deleting

Go to Tools → Saved Replies, click the Pencil icon to edit or Trash to delete.

Team vs personal replies

All saved replies are shared across the workspace — every agent can use them. There is no concept of private saved replies.

Best practices

• Keep names short and descriptive — they're what agents search for when typing /.
• Write replies in a neutral voice that any agent can send without editing.
• Review and prune unused replies quarterly to keep the list manageable.