Winora
Back to docs

Inbox & Conversations

Email Open & Click Tracking

Track when contacts open your email replies and click links — with indicators in Inbox.

Email Open & Click Tracking

Winora automatically injects a tracking pixel into every outbound email reply so you know when it was opened.

How opens are tracked

Each agent reply sent via email includes a 1×1 transparent pixel at /api/email/track/open/<trackingId>. When the email client loads images, this pixel fires and sets emailOpenedAt on the message.

How it shows in Inbox

  • The double-checkmark on agent email replies turns green once the email has been opened.
  • Hover the green checkmark to see the exact date and time of the first open.

Click tracking

Wrap a link using /api/email/track/click?t=<trackingId>&url=<destination> to log clicks before redirecting the contact. This is done automatically for links in outbound emails.

Privacy note

Email tracking relies on image loading. Contacts using email clients with image blocking (e.g. Apple Mail Privacy Protection) may not trigger the open pixel. This is normal and expected behaviour.