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Inbox & Conversations

Read Receipts

See when a customer has read your message in the chat widget.

Read Receipts

When a customer views your reply in the chat widget, the double-checkmark on the message turns green — confirming they have seen it.

How it works

  1. The widget marks messages as read when the conversation is open and the message is visible.
  2. The readAt timestamp is sent back to Winora via POST /widget/conversations/:id/read.
  3. The inbox updates the checkmark in real time via SSE.

Email open tracking

For email-channel conversations, the double-checkmark turns green when the contact opens your email (tracked via a 1×1 pixel image). Hover the checkmark to see the exact open time.

Limitations

  • Read receipts only work in the chat widget and email channels.
  • Email open tracking can be blocked by email clients that disable image loading.