Getting Started
Quick-start guide
Set up your Winora workspace and handle your first customer conversation in under 10 minutes.
Welcome to Winora
Winora is a customer support platform that lets your team manage conversations, automate responses, and measure satisfaction - all in one place.
Step 1 - Create your workspace
After signing up, Winora automatically creates a workspace for your organisation. You can rename it and configure its timezone under Settings → Workspace.
Step 2 - Invite your team
Go to Team in the sidebar and click Invite member. Enter your colleague's email address, choose their role, and send the invite. They will receive an email with a link to set up their account.
Step 3 - Connect a channel
Navigate to Settings → Channels and connect your first channel - email, live-chat widget, or API. For the fastest setup, install the live-chat widget on your website (see Install the widget).
Step 4 - Handle your first conversation
Once a message arrives it will appear in Inbox. Click the conversation, type a reply, and press Send. That's it - you're live.