Connect your inbox

Connecting a channel

Winora supports three inbound channel types: email, live-chat widget, and API. All messages arrive in the same inbox regardless of channel.

Email

1. Go to Settings → Channels → Email.
2. Enter the email address you want to forward support messages from (e.g. support@yourcompany.com).
3. Follow the forwarding instructions to redirect incoming mail to your Winora inbound address.
4. Send a test message to verify the connection.

Live-chat widget

See the dedicated Install the widget guide.

API

Use the REST API to create conversations and messages programmatically. This is useful for mobile apps, backend systems, or custom integrations. See API overview for details.

Managing multiple channels

You can connect multiple channels to the same workspace. Each conversation is tagged with its source channel so agents can see at a glance where a message came from.